At Waratah we aim to provide all of our customers with exceptional levels of service and strive to meet their needs to build long-term relationships. Our on-line facilities enable our customers to obtain information about our products and services or place an order using our secure site at any time. For our corporate customers we offer a range of additional services:

Installation
Waratah is qualified to install a variety of products including desk or wall mounting AV products, and network installations. Our engineers are able to tailor make an installations package to suit your individual requirements. Services that can be incorporated into the package include:

Unpacking and Assembly. The new products will be unpacked and assembled, and any waste packing materials will be disposed.

Configuration. Waratah is able to configure any hardware and/or software products that we supply.

Asset Tagging. We are able to asset tag your equipment, which can be tailored to your own specification.

Asset Disposal. We are able to organise the disposal of all existing IT and AV equipment. This includes the un-installation and removal of the products from your premises at a time and date convenient for you.

Leasing
Waratah is able to offer a competitive leasing package on all orders over £500. Leasing is a perfect solution to help you maximise your budgets and procure all of the products that you require now. Applications are dealt with quickly and we will normally be able to give you a decision within half an hour. At the end of the leasing period you have the option to buy the products you have leased or you can choose to give them back and upgrade the equipment.

After Sales
Waratah aims not only to supply our customers with the right IT solutions for their requirements, but strives to offer exceptional after sales care. Our account managers are at hand to help solve any problems that may arise with your products after purchase. Problems they can assist in include:

Warranty Repairs/Service. Our account managers are able to log and organise any service or repairs your product may need. In the eventuality that a monitor can not be repaired in a reasonable time frame, they will organise a loan unit for you to reduce down time.

Spare Parts and Accessories. Waratah is able to source and supply a range of spare parts and accessories for the products we sell. These include power packs for notebooks and TFT monitors, speakers for plasma displays, remote controls for LCD televisions and USB hubs for PC and peripheral interfacing.

Technical Support. Our account managers are at hand Monday to Friday, 9am – 5pm, to offer free technical support and advice and all of our products and services.

Complimentary Products and Services
Waratah offers a range of complimentary products and services. These include:

Ergonomic Mounting Solutions. Waratah supplies a wide range of ergonomic mounting solutions for plasma screens and TFT monitors. Our qualified staff are at hand to offer advice and to source the correct solution for your requirements.
Our range of mounting solutions conforms to government and European health and safety regulations. Certificates of conformity are available on request.

Personalised Monitors. Waratah offers you the opportunity to create monitors that reflect your own corporate or brand image. Using a specialised dipping process we are able to match colours and incorporate logos to reflect your own unique brand message.

Touch Screen Panels. Waratah is able to advise and supply ‘Touch screen’ integrated solutions for all ranges of visual display products from LCD screens to interactive plasma displays and whiteboards.

Extended Warranties. Waratah is able to offer extended warranties on all of the notebooks PC’s, servers, desktops, and plasma displays we sell.