Please Select one of the following three options:

• Returns Policy
• Warranties
• Extended Warranties

RETURNS POLICY
In the unlikely event that you would like to return your product or experience a problem with your purchase, please read the following guidelines. If you cannot find an answer to your question or would like to speak to a member of staff, then please call +44 (0)1628 421522 or e-mail us at info@waratah.co.uk.

Once an order is placed you are able to cancel the order at anytime prior to shipment without any reason. If you are a consumer, you may cancel your orders within 7 days of purchase. Depending on the reason for the cancellation a restocking fee maybe charged. In the unlikely event you wish to return the goods, you must obtain authorisation by completing a returns form and returning it to us. Once authorised, we will arrange to have the goods collected from you. All goods being returned must be intact, unused and returned in the condition they were received. A return not arranged by Waratah is wholly at the risk of the purchaser and Waratah will not incur any costs associated with this.

Damaged Goods
You are advised to inspect the goods when you receive them for physical defects and damage. If there are any defects or damage, Waratah must be notified within 7 days from the date of purchase. Once authorised, we will arrange to have the goods collected at no cost to you, and you will be offered a refund or replacement product, subject to availability.

Faulty Goods
In the unlikely event that you experience a fault with your product within 28 days from date of purchase, please complete a returns form and return it to us. All returns need to be authorised by Waratah. Once authorised, we will arrange to have the goods collected at no cost to you. All items being returned will be checked and tested before authorising further action. Based on the findings of these checks you may be offered a refund or replacement product, subject to availability.

Click Here To Download A Copy Of Our Returns Form

WARRANTY REPAIRS
If a fault develops after 28 days from the date of purchase, the product will be covered under the manufacturers warranty. The warranty cover will depend upon the manufacturer and the type of product purchased. Please refer to the grid below to find out the typical warranty cover for your product.

Arranging A Warranty Claim
In the unlikely event you experience a fault with your product, you will need to log service request directly with the manufacturers. The information below gives details on how to log a service call with the manufacturer.

Samsung
To arrange a service you will need to contact Samsung Customer Services on 0870 242 0303.  When logging the service you will require your:

• Full Samsung model number
• Serial number
• Date and place of purchase
• A brief description of the fault/query

Depending on the fault, Samsung will arrange to have repairs carried out or will replace the item. If the product is out of the warranty period, you can contact an authorised Samsung Service Centre to arrange a chargeable repair.

If you require a manual or software you are able to download these from the Samsung website at www.samsungelectronics.co.uk.

Acer
If you your product develops a fault or are experiencing technical difficulties, contact the Acer Technical Help Line on: 0207 365 2486 (UK) or 01 40732 14 (Southern Ireland)

Depending on the fault, Acer will arrange to have repairs carried out or will replace the item. Acer has advisors at hand who are able to offer advice with any technical difficulties you experience. If the product is out of the warranty period call 090 6302 0001, and a chargeable service will be arranged for you.

BenQ
If your product requires maintenance you will need to log a call with the manufacturers on 020 7216 0039 quoting the serial number of the product. A collection will be arranged for those products covered under the on site warranty. For those products that are not the service agents will instruct you on how to return the products. Depending on the fault repair or replacement product will be arranged for you.

NEC
If your product requires maintenance you will need to log a call with the manufacturers on 020 8752 3535 or e-mail them on sales@plasmasync.co.uk.  Depending on the fault repair or replacement product will be arranged for you.

Sharp
All new Sharp monitors have a 3-year on site exchange warranty. Therefore, if the product fails within the first three years if its life, it will be swapped for an equivalent product the next working day. To arrange a warranty replacement you will need to contact a member of the Sharp help desk on 01923 434 743, and you will need to quote your serial number. If the product is confirmed to be faulty the on-site exchange will be arranged for you.

Mounting Solutions
If you experience a problem with your mounting solution, please complete a returns form and return it to us, or alternatively contact a member of the team on +44 (0)1628 421522. Once the fault is logged, we will arrange a service or replacement product with the manufacturers on your behalf.

EXTENDED WARRANTIES
We are able to offer extended warranties on selected products. The information below details the extended warranties available.

Samsung
Notebooks
All Samsung notebooks are supplied with a 1-year manufacturers warranty. Additional 1 and 2 year warranties are available on all Samsung notebooks. Fastcover insurance is also available with prices starting from as little as £55 + Vat, which covers accidental damage and theft.

Acer
Notebooks
All Acer notebooks are supplied with a 2-year manufacturers warranty. Additional 1 year warranties are available for all Acer notebooks from as little as £59 + VAT or £99 +VAT with accidental damage cover included.

Desktops
All Acer desktops are supplied with either a 1 or 2-year manufacturers warranty. Extended warranties are available to upgrade the cover to 3 years from as little as £55 + VAT.

Third Party Extended Warranties
Plasma Screens
Waratah can offer extended plasma warranties and support services on all makes and models of plasma screens for up to a 3-year period. A 1 Year on site support service costs as little as £75 + VAT.

If you require any further information or pricing on the extended warranties offered for any of the above products, please contact a member of our sales team today on +44 (0)1628 421522.